Privacy Policy

This Privacy Policy explains how CONVERTZATION PTE LTD ("Convertzation", "we", "us", or "our") collects, uses, discloses, and protects your personal data when you visit our website, contact us, or use our services. We are committed to handling your personal data in accordance with the Singapore Personal Data Protection Act 2012 (the "PDPA").

By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect the following categories of personal data:

• Information you provide — such as your name, business name, email address, phone number, and any details you submit through our forms, booking calendar, or when you communicate with us.
• Customer data — where you use our services, information you and your contacts input into the system (for example leads, contacts, and communication records).
• Usage and device information — such as your IP address, browser type, pages visited, and the date and time of your visit, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use personal data for purposes including:

• Providing, operating, and improving our services;
• Responding to your enquiries and scheduling consultations;
• Setting up, configuring, and supporting your account;
• Sending service-related communications and, where you have consented, marketing communications;
• Complying with legal and regulatory obligations.

3. Disclosure of Your Information

We do not sell your personal data. We may disclose personal data to trusted third-party service providers who help us operate our business (such as hosting, communications, and payment providers), and only to the extent necessary for them to perform their services. We may also disclose personal data where required by law or to protect our legal rights.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

5. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights Under the PDPA

Subject to applicable law, you may:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Withdraw consent to our collection, use, or disclosure of your personal data.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

7. Cookies

Our website may use cookies and similar technologies to enable core functionality, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect certain features of the site.

8. Third-Party Links and Services

Our website and services may contain links to, or embed content from, third parties (such as scheduling and form tools). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after such changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal data, please contact usvia our contact form, or by post at:

• CONVERTZATION PTE LTD
• 50 UBI CRESCENT
• #01-10, LEVEL 3
• SINGAPORE 408568